In our ExpatCapeTown Tipping Guide you will read how to tip for services in South Africa. Giving tips for good services is customary and appreciated all over the world, but tips can vary hugely.
People working in the service industry in South Africa usually rely heavily on tips from customers as the basic wages are often minimal and not enough to support a family. Thus, in South Africa, people often tip regardless of the quality of service they receive, as tips are commonly expected or even anticipated.
This said, we find that in South Africa, services in the hospitality industry are generally provided swiftly and are of good standard. Given the fact, that education and training levels of people in the service industries are often low, misunderstandings and failures due to inexperience of a waiter for example, might happen. However, services are usually delivered with friendly smiles; and the cooperation and willingness to remedy unacceptable situations often will make up for any shortcomings.
Day-to-Day Routines/Personal Grooming
These are only customary guidelines. The attitude to tipping services varies widely among the different population and income groups.
For excellent service regarding above mentioned categories, tip as much as you feel comfortable with. If people give value-for-money service, appreciate this with a tip and let the 'servant' and the service provider know.
Remember, recommending outstanding service delivery generally motivates. It generally improves the service commitment for continuously and proudly delivering first-class services and thus creates are better and more positive environment for all. There are many ways to support great businesses, either by writing reports on HelloPeter.com or TripAdvisor.com or let us know.
Source: Part of a graphic from the expat guide book: 'Living in South Africa' p.140
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